Privacy Policy

House of Dog Marin ("we," "us," or "our") operates the website houseofdogmarin.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Book a grooming appointment through our website
• Create an account or sign in
• Submit a contact form
• Purchase or redeem a gift certificate

This information may include your name, email address, phone number, and details about your dog (name, breed, size, coat, and care notes) so we can groom safely.

Payment Information

Card payments are processed securely through Stripe. We do not store your full credit card number on our servers. Stripe's privacy policy governs how your payment data is handled.

How We Use Your Information

• To schedule, confirm, and manage your appointments
• To send sign-in codes, booking confirmations, and gift certificate emails
• To communicate with you about your dog's care
• To respond to your inquiries via the contact form
• To comply with legal obligations

Cookies and Analytics

Our website uses cookies and similar technologies to keep you signed in and to understand how the site is used (Google Analytics). Advertising cookies are only set with your consent.

Third-Party Services

We use the following third-party services that may receive your data:

• Stripe — payment processing
• Microsoft 365 — appointment scheduling
• WooCommerce — order management
• Cloudflare — website delivery, bot protection, and transactional email
• Google Analytics — site usage statistics

Each service operates under its own privacy policy.

Text Messaging Privacy

If you opt in to House of Dog Marin text messages, we collect your mobile number, consent records, and messaging preferences to provide the messages you requested, respond to support requests, and honor opt-out requests. Providing a phone number for a booking or account does not by itself enroll you in text messages.

We do not sell, rent, or share mobile numbers, text messaging opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. Service providers may process this information only to deliver and support our messages, under obligations to protect it.

Reply STOP to unsubscribe or HELP for help. You can also contact [email protected] about your messaging preferences. See our SMS Terms for message frequency, charges, and enrollment information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. California residents may have additional rights under the California Consumer Privacy Act (CCPA).

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: (415) 388-DOGS
• Location: 128 Redwood Hwy, Mill Valley, CA 94941